Refund policy

Refund Policy

Last updated: September 28, 2026

We want you to know exactly where you stand before you order, so here it is in plain words.

Cancellations
You can cancel your order within 24 hours of placing it for a full refund. Email us at sklepyshopify84@gmail.com with your order number. After 24 hours your order is already being prepared and shipped by our supplier, so it can no longer be cancelled or changed.

All sales are final
After the 24-hour window we do not accept returns, and we do not refund orders because you changed your mind, ordered the wrong item or no longer need it. All products sold at a sale or discounted price are final sale. Shipping Protection and Priority Shipping fees are not refundable.

Damaged, faulty or wrong item
If your order arrives damaged, faulty, or is not the item you ordered, email us within 48 hours of delivery. We use the carrier's delivery timestamp. Include your order number and clear photos or a video showing the problem. Once we confirm it, we will send you a free replacement or refund you. Claims sent after 48 hours may not be accepted.

Order not received
If your tracking shows no delivery 45 days after your order shipped, email us and we will reship your order or refund you. If tracking shows your package as delivered, please see our Shipping Policy.

Customers in the EU and UK
If you live in the EU or the UK, the law gives you the right to cancel within 14 days of receiving your order. To use it, email us within those 14 days, then send the item back unused and in its original packaging. You pay the return shipping. We refund the product price within 14 days of receiving the item back.

How refunds are paid
Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show it.

Talk to us first
Please email us at sklepyshopify84@gmail.com before contacting your bank or payment provider. We reply to every email within 1 to 2 business days, and it is the fastest way to solve any problem.